Is there warranty on these products?
Yes; all products offered through the In-Suite Energy Efficiency Program come with warranty. There’s a 90-day warranty on all services and installations, a 5-year product warranty on LED bulbs, a 10-year product warranty on showerheads and aerators, and a 15-year limited product warranty on the Embertec advanced power strips.
I just participated in the program and some of the showerheads and/or aerators are leaking. What should I do?
We’re sorry to hear you’re having issues! Please contact CLEAResult Canada by email at insuite@clearesult.com or by phone at 1-877-326-3488 (when prompted, select option 4 for Manitoba, then 1 for residential) to remedy the issue. If your products were installed within the last 90 days, they’ll send a technician out to see what’s going on. If your products were installed more than 90 days ago, but within the product warranty period, your product may be defective, and you may be eligible for a replacement product through the manufacturer’s warranty.
Where can I learn about my advanced power strip’s operation, features, and warranty?
To learn more about your Embertec advanced power strip, please refer to the detailed product manual, which includes step-by-step installation instructions and warranty information.
For instructional videos and additional product support, visit the Embertec website or call them at 1-800-838-9659.
Where can I learn about my smart thermostat’s operation, features, and warranty?
The electrician who installs your Smart Thermostat Essential by ecobee will get you started with basic setup and registration. To learn more, visit the ecobee website and check out their installation information.
For questions about your ecobee’s features or product warranty, please refer to ecobee’s support page, or call their support team at 1-877-932-6233.
Where can I learn about my advanced HRV control’s operation, features, and warranty?
The electrician who installs your Venmar Advanced Touchscreen Control by Broan NuTone will get you started with basic setup. To learn more, visit the Broan NuTone website, including their customer service page and installation guide.
For questions about your advanced HRV control’s features or product warranty, please refer to Broan NuTone’s customer service page, or contact their customer service team at 1-800-567-3855.
Who can I contact with questions about my installation warranty?
For questions about your installation warranty, please contact CLEAResult Canada by email at insuite@clearesult.com or by phone at 1-877-326-3488 (when prompted, select option 4 for Manitoba, then 1 for residential).