In-Suite Efficiency Frequently Asked Questions

Frequently Asked Questions

IN-SUITE ENERGY EFFICIENCY PROGRAM

Here are some answers to common questions about our In-Suite Energy Efficiency Program:

My building has already participated in Manitoba Hydro’s Water & Energy Saver Program (or Lighting Program for MURBs or Affordable Energy Program for MURBs). Can my building still participate in the program?
Yes, your building is eligible for our new In-Suite Energy Efficiency Program. However, you’d only be eligible to receive energy-efficient devices that weren’t already installed in your building’s suites. For example, if energy-efficient showerheads are already installed and in working order, we wouldn’t replace them with new energy-efficient showerheads.

Can new buildings participate in the program?
Yes, new buildings are welcome and encouraged to participate in the In-Suite Energy Efficiency Program! However, new buildings may not be eligible for water-saving devices (showerheads and faucet aerators). Your Ecofitt technician will let you know if you qualify for these products during your Basic Upgrade appointment.

I’m a tenant in an apartment building. How do I participate in the program?
The In-Suite Energy Efficiency Program is delivered at the building level, and your property manager or owner must apply on behalf of the entire building for all suites. We recommend getting in touch with your building’s property manager or owner to let them know about this opportunity.

I’m the owner of a duplex (or triplex). Can my duplex (or triplex) participate in the program?
Unfortunately, buildings must have four or more suites in order to qualify for the In-Suite Energy Efficiency Program. For buildings with less than four suites, check out our residential offers.

Can you ship the products to me so I can install them in the suites myself?
Unfortunately, no. The In-Suite Energy Efficiency Program is a full-service program, meaning our service provider Ecofitt will supply and install the products for you.

Basic Upgrade items are installed by Ecofitt technicians. Premium Upgrade items (smart thermostats and advanced HRV controls) are installed by one of Ecofitt’s subcontracted certified electricians. Having the Premium Upgrade products installed by an electrician ensures they’re programmed correctly in order to save you the most energy!

Is there warranty on these products?
Yes, all products offered through the In-Suite Energy Efficiency Program come with warranty. There’s a 90-day warranty on all services and installations and additional 10-year product warranty on showerheads and aerators and a 5-year product warranty on LED bulbs.

I just participated in the program and some of the showerheads and/or aerators are leaking. What should I do?
We’re sorry to hear you’re having issues! Please call Ecofitt at 1-877-326-3488 to remedy this issue. If your products were installed within the last 90 days, they’ll send a technician out to see what’s going on. If your products were installed more than 90 days ago but within the 10-year warranty period, your product may be defective and you may be eligible for a replacement product through warranty.

Can I use my own electrician to install the Premium Upgrades?
Unfortunately, no. Premium Upgrade installations are arranged by Ecofitt and installed by one of their local subcontracted certified electricians.

Are the technicians taking precautions to limit the spread of COVID-19?
Absolutely! All technicians are double-vaccinated and will be taking precautions to limit the spread of COVID-19. These measures include self-assessing for symptoms every day, respecting social distancing requirements, wearing a mask and gloves, and sanitizing regularly.

Are bulk-metered and sub-metered buildings eligible to participate in the program?
Yes, bulk or sub-metered buildings are eligible for the In-Suite Energy Efficiency Program.