Frequently Asked Questions
Building Envelope Program
Here are some answers to common questions about our Building Envelope Program:
Online Application Form
How do I access the online application form?
You can find our online application form at efficiencyMB.ca/buildingenvelopeapply.
What’s myEM?
myEM is the name of our online application system. This is where you can access your Efficiency Manitoba applications.
Who needs a myEM account?
Anyone who submits an application, either as a building owner or as a registered supplier on behalf of a building owner, needs a myEM account.
I’m a registered supplier submitting an application for my customer. Do they need a myEM account?
Since you’re submitting the application on your customer’s behalf, only you need a myEM account. Your customer may choose to create one as well, but it’s not required. To sign the application, the customer will be sent a link that doesn’t require a myEM login.
When I try to create a myEM account, it says that an account already exists with my email address, but I haven’t previously signed up for an account. What do I do?
If you get that error message, it means you have an active application in our system and we’ve already started your account. Follow the “Forgot Password” instructions to reset your password and gain access to your account.
Will I see my existing approved applications, submitted previously as PDFs, in myEM?
Yes! Our account records are tied to your email address, so any active applications will appear on your myEM account. If you think an application is missing from your account, send us an email.
I have an approved application that I previously submitted as a PDF. How do I complete this project using myEM?
Once you log into myEM, you can view your active applications on your dashboard. Open the application and follow the instructions to upload your completion documents.
How do I know you received my online application?
You’ll receive emails with status updates at every step of the application process. You can also log into myEM and view your application status on your dashboard.
How do I make a change to my project after I submit my online application?
You can view and edit your project details on your myEM dashboard.
I’m experiencing issues trying to submit my application in myEM; who can I talk to?
Please send us an email or call us at 204-944-8181 (toll free at 1-844-944-8181). We’d be happy to help sort out the issue!
What details do my invoices need to include?
Insulation invoices should include the following:
- Date of purchase, vendor’s name, customer’s name, and install address
- Insulation product name(s) and type(s)
- Number of square feet, bag count, and thickness of product, etc.
- Layout sheets for sloped roof insulation
- Unit prices and project totals (separate from labour)
Fenestration (window/door) invoices should include the following:
- Date of purchase, vendor’s name, customer’s name, and install address
- Window make and model number(s) and product type (e.g. awning, fixed, etc.)
- Dimensions and quantity of each window type installed
- Unit prices and project totals (separate from labour)
Customer Bonus
What’s the Customer Bonus?
If your projects are completed before March 31, 2026, we’re increasing our current incentives by 25% for buildings heated with electricity and by 10% for buildings heated with natural gas.
When does the Customer Bonus start?
Right now! All projects completed between July 2, 2024 and March 31, 2026 will be eligible for the customer bonus.
How’s the Customer Bonus calculated?
Once a project is complete, we’ll take the total project incentive and add 25% (if your building is heated with electricity) or 10% (if your building is heated with natural gas) to the total.
Who will the Customer Bonus be sent to?
The customer bonus will be added to the application incentive and sent by cheque to the building owner (or the designated payee indicated on the completion declaration).
Will I still get the Customer Bonus if I have an existing application that was already approved?
Yes! Starting July 2, 2024, as long as the project is completed and your paperwork is submitted by March 31, 2025, you’ll be eligible for the customer bonus.
I just completed a project. Can I still get the Customer Bonus?
No, we can’t provide customer bonuses for projects that have already been paid.
My project is expired (approved more than a year ago). Can I still get the Customer Bonus?
Yes! As long as you provide the completion documents for your project before March 31, 2025, you’ll be eligible for the customer bonus.
Supplier Bonus
What’s the Supplier Bonus?
We’re giving a $250 bonus to registered suppliers who submit an application on behalf of a customer for every project completed before March 31, 2026.
When does the Supplier Bonus start?
Right now! All projects completed between July 2, 2024 and March 31, 2026 will be eligible for the supplier bonus.
Who will the Supplier Bonus be sent to?
The supplier bonus cheque will be sent to the individual (not the company) who submitted the application.
Will I still get the Supplier Bonus if I have an existing application that was already approved?
Yes! As long as the project is completed and your paperwork is submitted by March 31, 2025, you’ll be eligible for the supplier bonus.
I just completed a project. Can I still get the Supplier Bonus?
No, we can’t provide supplier bonuses for projects that have already been paid.
Can I receive multiple Supplier Bonuses?
Yes! However, we’ll only provide one supplier bonus per project. If there are multiple project applications for one address, we’ll review your supplier bonus eligibility.
Will a customer get the Supplier Bonus if they submit the application themselves?
No, the supplier bonus is only available to registered suppliers who submit an application on behalf of a building owner.
What if I’m not a registered supplier?
If you aren’t a registered Efficiency Manitoba supplier, it’s not too late! As long as you submit a supplier registration form before the project is complete, you’ll still receive your supplier bonus.
What if a different supplier started the application, but I’m completing it?
By default, we send the cheque to the registered supplier who submitted the application. If the contact name or address of the registered supplier has changed since the application was first submitted, please provide us with updated mailing information by sending us an email or adding a note to your myEM account.
What if multiple suppliers worked on one project?
By default, we send the cheque to the registered supplier who submitted the application. If the supplier bonus should go to someone else or you’d like to split it, let us know and we can accommodate your request.
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