Frequently Asked Questions
IN-SUITE ENERGY EFFICIENCY PROGRAM
Here are some answers to common questions about our In-Suite Energy Efficiency Program:
My building has already participated in Manitoba Hydro’s Water & Energy Saver Program (or Lighting Program for MURBs or Affordable Energy Program for MURBs). Can my building still participate in the In-Suite Energy Efficiency Program?
Yes, your building is eligible for our In-Suite Energy Efficiency Program. However, you’d only be eligible to receive energy-efficient devices that weren’t already installed in your building’s suites. For example, if energy-efficient showerheads are already installed and in working order, we wouldn’t replace them with new energy-efficient showerheads.
Can new buildings participate?
Newly constructed buildings aren’t eligible to participate. The In-Suite Energy Efficiency Program is designed as a full-service retrofit program, tailored to meet the needs of existing buildings. Buildings must be occupied for a minimum of 36 months in order to qualify.
I’m a tenant in an apartment building. How do I participate?
The In-Suite Energy Efficiency Program is delivered at the building level, so your property manager, building owner, or condo board would need to apply on behalf of the entire building for all suites. We recommend getting in touch with your building’s management to let them know about this opportunity.
I’m the owner of a duplex (or triplex). Can my duplex (or triplex) participate?
Buildings must have four or more suites in order to qualify for the In-Suite Energy Efficiency Program. For buildings with less than four suites, check out our residential offers.
Are bulk-metered and sub-metered buildings eligible to participate?
Yes, bulk-metered and sub-metered buildings are eligible.
Can you ship the products to me so I can install them in the suites myself?
Unfortunately, no. The In-Suite Energy Efficiency Program is a full-service program, meaning our service provider CLEAResult Canada will supply and install the products for you.
Basic Upgrade items are installed by CLEAResult Canada technicians. Premium Upgrade items (smart thermostats and advanced HRV controls) are installed by one of CLEAResult Canada’s subcontracted certified electricians. Having the Premium Upgrade products installed by an electrician ensures they’re programmed correctly to save you the most energy!
Can I have any model of smart thermostat or advanced HRV control installed through the Premium Upgrade?
The In-Suite Energy Efficiency Program currently only offers incentives for the supply and install of the Smart Thermostat Essential by ecobee and the Venmar Advanced Touchscreen Control by Broan NuTone. If you prefer to install a different make or model, it won’t be eligible for incentives through the program and must be arranged independently.
Can I use my own electrician to install the Premium Upgrades?
Unfortunately, no. Premium Upgrade installations are arranged by CLEAResult Canada and installed by one of their local subcontracted certified electricians.
Is there warranty on these products?
Yes; all products offered through the In-Suite Energy Efficiency Program come with warranty. There’s a 90-day warranty on all services and installations, a 5-year product warranty on LED bulbs, a 10-year product warranty on showerheads and aerators, and a 15-year limited product warranty on the Embertec advanced power strips.
I just participated in the program and some of the showerheads and/or aerators are leaking. What should I do?
We’re sorry to hear you’re having issues! Please contact CLEAResult Canada by email at insuite@clearesult.com or by phone at 1-877-326-3488 (when prompted, select option 4 for Manitoba, then 1 for residential) to remedy the issue. If your products were installed within the last 90 days, they’ll send a technician out to see what’s going on. If your products were installed more than 90 days ago, but within the product warranty period, your product may be defective, and you may be eligible for a replacement product through the manufacturer’s warranty.
Where can I learn about my advanced power strip’s operation, features, and warranty?
To learn more about your Embertec advanced power strip, please refer to the detailed product manual, which includes step-by-step installation instructions and warranty information.
For instructional videos and additional product support, visit the Embertec website or call them at 1-800-838-9659.
Where can I learn about my smart thermostat’s operation, features, and warranty?
The electrician who installs your Smart Thermostat Essential by ecobee will get you started with basic setup and registration. To learn more, visit the ecobee website and check out their installation information.
For questions about your ecobee’s features or product warranty, please refer to ecobee’s support page, or call their support team at 1-877-932-6233.
Where can I learn about my advanced HRV control’s operation, features, and warranty?
The electrician who installs your Venmar Advanced Touchscreen Control by Broan NuTone will get you started with basic setup. To learn more, visit the Broan NuTone website, including their customer service page and installation guide.
For questions about your advanced HRV control’s features or product warranty, please refer to Broan NuTone’s customer service page, or contact their customer service team at 1-800-567-3855.
Who can I contact with questions about my installation warranty?
For questions about your installation warranty, please contact CLEAResult Canada by email at insuite@clearesult.com or by phone at 1-877-326-3488 (when prompted, select option 4 for Manitoba, then 1 for residential).
