Frequently Asked Questions
Business Lighting Program
Here are some answers to common questions about our Business Lighting Program:
Online Application Form
How do I access the online application form?
You can find our online application form at efficiencyMB.ca/lightingapply.
myEM is the name of our online application system. This is where you can access your Efficiency Manitoba applications.
Who needs a myEM account?
Anyone who submits an application, either as a building owner or as a registered supplier on behalf of a building owner, needs a myEM account.
I’m a registered supplier submitting an application for my customer. Do they need a myEM account?
Since you’re submitting the application on their behalf, only you need a myEM account. Your customer may choose to create one as well, but it’s not required. To sign the application, the customer will be sent a link that does not require a login.
When I try to create a myEM account, it says that an account already exists with my email address, but I haven’t previously signed up for an account. What do I do?
If you get that error message, it means you have an active application in our system and we’ve already started your account. Follow the “forgot your password” instructions to reset your password and gain access to your account.
Will I see my existing approved applications, submitted previously as PDFs, in myEM?
Yes! Our account records are tied to your email address, so any active applications will appear on your myEM account. If you think an application is missing from your account, send us an email.
I have an approved application that I previously submitted as a PDF. How do I complete this project using myEM?
Once you log into myEM, you can view your active applications on your dashboard. Open the application and follow the instructions to upload your completion documents.
How do I know you received my online application?
You’ll receive emails with status updates at every step of the application process. You can also log into myEM and view your application status on your dashboard.
How do I make a change to my project after I submit my online application?
You can view and edit your project details on your myEM dashboard.
I’m experiencing issues trying to submit my application in myEM; who can I talk to?
Please send us an email or call us at 204-944-8181 (toll free at 1-844-944-8181). We’d be happy to help sort out the issue!
What’s the Customer Bonus?
We’re increasing our current incentives by 25% for BLP applications completed before March 31, 2024.
When does the Customer Bonus start?
Right now! All projects completed between October 1, 2021 and March 31, 2024 will be eligible for the Customer Bonus.
How’s the Customer Bonus calculated?
Once a project is complete, we’ll take the total project incentive and add 25% to the total.
Who will the Customer Bonus be sent to?
The additional 25% incentive will be added to the application incentive and sent by cheque to the Building Owner (or the designated payee indicated on the Completion Declaration).
Will I still get the Customer Bonus if I have an existing application that was already approved?
Yes! As long as the project is completed, with paperwork submitted, by March 31, 2024, you’ll be eligible for the Customer Bonus.
I just completed a project. Can I still get the Customer Bonus?
Unfortunately, we can’t provide Customer Bonuses for projects that have already been paid.
My project is expired (approved more than a year ago). Can I still get the Customer Bonus?
Yes! As long as you can provide the completion documents for your project before March 31, 2024, you’ll be eligible for the Customer Bonus.
What’s the Supplier Bonus?
We’re giving a $100 bonus to registered suppliers for every BLP application they complete, on behalf of a customer, before March 31, 2024.
When does the Supplier Bonus start?
Right now! All projects completed between October 1, 2021 and March 31, 2024 will be eligible for the Supplier Bonus.
Who will the Supplier Bonus be sent to?
The Supplier Bonus cheque will be sent to the individual (not the company) who submitted the application.
Will I still get the Supplier Bonus if I have an existing application that was already approved?
Yes! As long as the project is completed, with paperwork submitted, by March 31, 2024, you’ll be eligible for the Supplier Bonus.
I just completed a project. Can I still get the Supplier Bonus?
Unfortunately, we can’t provide Supplier Bonuses for projects that have already been paid.
Can I receive multiple Supplier Bonuses?
Yes! However, only one Supplier Bonus will be paid per project site address. If there are multiple project applications for one address, the Supplier Bonus will only be issued once.
Will a customer get the Supplier Bonus if they submit the application themselves?
No – the Supplier Bonus is only available to registered suppliers who submit an application on behalf of a building owner.
What if I’m not a registered supplier?
If you aren’t a registered Efficiency Manitoba supplier, it’s not too late! As long as you submit a supplier registration form before the project is complete, you’ll still receive your Supplier Bonus.
What if a different supplier started the application, but I’m completing it?
By default, we send the cheque to the registered supplier who submitted the application. If the contact name or address of the registered supplier has changed since the application was first submitted, please provide us with updated mailing information by sending us an email or adding a note to your myEM account.
What if multiple suppliers worked on one project?
By default, we send the cheque to the registered supplier who submitted the application. If the Supplier Bonus should go elsewhere or you’d like to split it, let us know and we can work something out.